Brands we support:
Malibu MD
Organna
OrganaXL
OSOM
Smile Optics
NAD Vantage
HEMAID
Lender Locate
Immediate Mobile Pay
How Can We Help?
Whether you have a billing question, need to cancel a subscription, or want a refund — we'll take care of it.
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Billing Questions
See a charge from "ImmediateMobilePay", "CSPAY.ORG", "billpay.info", "billpaid.net", or "Lender Locate"? We can look up your account and explain exactly what the charge is for.
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Cancellations & Refunds
Need to cancel a subscription or request a refund? Submit your request and we'll process it right away — no hassle.
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General Support
Order issues, product questions, account help — whatever you need, our team is ready to assist via chat, phone, or email.
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< 30s
Average chat response time
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10+
Premium brands supported
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98%
Customer satisfaction rate
Frequently Asked Questions
What are "ImmediateMobilePay", "CSPAY.ORG", "billpay.info", or "billpaid.net"?
These are billing descriptors that may appear on your bank or credit card statement. They all represent charges from one of our partner brands. Chat with us or provide your email and we can look up exactly what the charge is for.
How do I cancel my subscription?
Visit our cancellation page and fill out the quick form, or chat with us directly and we can process it immediately.
How long does a refund take?
Refunds are typically processed within 1-3 business days after your request is approved. It may take an additional 5-10 business days to appear on your statement depending on your bank.
Which brands do you support?
We handle customer service for Malibu MD, Organna, OrganaXL, OSOM, Smile Optics, NAD Vantage, HEMAID, Lender Locate, and Immediate Mobile Pay.